Standalone or in combination to the digital operating system for your company

Digital solutions at a glance

Integrated
Program and Project Management
iPPM

Integrated
Non-Conformance Mgmt
iNCM

Integrated
Change Management
iCM

Integrated
Risk Management
iRM

Integrated
Service Desk Solution
iSD

iPPM
Integrated Project and Program Management

Situation

In production, products are occasionally created that cannot be delivered to the customer immediately or only after further processing due to deviations. After the proper blocking by the quality management, they are transferred to the blocked warehouse, where they remain without clear allocation, sometimes for months.

Solutions

All questions are answered by iNC – Integrated Non-Conformance Management and clarity is provided. As a result, you achieve a reduction in warehousing costs as well as improved tracking and, as a result, shorter lead times for blocked products. We enable your company to make the process measurable and reduce your product costs.

Produktbeschreibung

  • Project- and Program Management

  • Hybrid, agile & waterfall

  • Prozess architecture in Jira

  • KPI-Dashboard

Implementation

Period: approx. 2-4 weeks

Price

on request

 

Optional

  • Automizations
  • Individual Templates
  • Connection to SAP via Jira2SAP
  • Key User Training

iNCM
Integrated Non-Conformance Management

Situation

In production, products are occasionally created that cannot be delivered to the customer immediately or only after further processing due to deviations. After the products are blocked by the quality management, they are stored.

During storage, costs are incurred and the path to the decision for the next action takes a long time and has little structure. Does the customer accept the construction deviation or should the product be reworked or even scrapped?

Solutions

All questions are answered by iNC – Integrated Non-Conformance Management and clarity is provided. As a result, you achieve a reduction in warehousing costs as well as improved tracking and, as a result, shorter lead times for blocked products. We enable your company to make the process measurable and reduce your product costs.

Produktbeschreibung

  • Non-Conformance Management Process Architecture in Jira

  • Action Tracking
    (Use as is / Repair / Rework / Scrap)

  • KPI-Dashboard

Implementation

Period: approx. 2-4 weeks

Price

on request

 

Optional

  • Automizations
  • Individual Templates
  • Connection to SAP via Jira2SAP
  • Key User Training

iCM
Integrated Change Management

Situation

You regularly have the problem that technical changes are not implemented consistently and on time. That delivered products are not compliant with their specifying documents and/or that changes take more time than expected until final implementation in the product?

They identify the lack of an end-to-end process, lack of responsibility and insufficient transparency in the existing system as the main causes?

Solutions

Mit iCM – Integrated Change Management Benefit from a fully integrated system that enables transparent and fully traceable change request creation, decision making, tracking and documentation Responsibilities are clearly defined and traceable at all times throughout the process. The participants are informed about the current status of the change, follow the communication and actively participate in it. Jira is a state-of-the-art, robust, modular and easy-to-use platform that enables flexible and integrated implementation of your solution.

Product description

  • Change Management Process Architecture in Jira

  • Change Review Board Setup, incl. Meeting notes

  • Action Tracking

  • KPI-Dashboard

 

Implementation

Period: approx. 2-4 weeks

Price

on request

 

Optional

  • Automizations
  • Individual Templates
  • Connection to SAP via Jira2SAP

    iRM
    Integrated Risk Management

    Situation

    Regular risk management meetings are held in the different areas of the company and documented in different templates. There is no fixed link between identified risk and the following measure. In order to get a current overview for a meeting of the management, numerous tables would have to be viewed, evaluated and integrated.

    Solutions

    Mit iRM – Integrated Risk Management know their risks and opportunities (financial, technical, reputation, etc.) and have them at a central location to coordinate appropriate measures Our configuration allows a level-by-level resolution and integrates the task, the corresponding risk and strategy and the concrete action on it.

    Product description

    • Risk Management Architecture Architecture in Jira & Confluence

    • Action Tracking

    • KPI-Dashboard

    Implementation

    Period: approx. 2-3 weeks

    Price

    on request

     

    Optional

    • Automizations
    • Individual Templates
    • Key User Training

     

    iSD
    Integrated Service Desk Solution

    Situation

    Your company receives numerous service requests by phone and e-mail and is aware that the quality and speed of the answers determine customer satisfaction. At the moment they handle the requests with a sophisticated system in your mailbox and the great cooperation of your team – sometimes even with a post-it note. How long it usually takes until your customer has his feedback, they do not know exactly?

    Without appropriate transparency and clarity, meeting customer requirements is difficult and labor-intensive. Ignorance of the utilization of the service teams can, in case of doubt, cause high costs with low benefits.

    Solutions

    With iSD – Integrated Service Desk
    strong, you make your service process transparent and measurable, you meet ISO9001 and increase your customer satisfaction. iSD is scalable, quickly deployable and applicable to organizations of any size. Their key figures are available at the touch of a button, as is a breakdown of customer-specific inquiries. This enables them to empower their sales force and use their resources much more effectively.

    By constantly improving the quality of your services and products, you ensure a future-oriented and sustainable company development. In addition to good sales advice and a successful presentation, appropriate after-sales support is also crucial for long-term customer loyalty.

     

    Product description

    • Service Desk Process Architecture in Jira SD & Confluence

    • Queue definition and implementation

    • KPI-Dashboard

    Implementation

    Period: approx. 4-6 weeks

    Price

    on request

     

    Optional

    • Automizations
    • Individual Templates
    • Modular Knowledge Database
    • Connection to SAP via Jira2SAP
    • Key User Training