Our Atlassian solutions at a glance

You want a fully integrated, professional and scalable agile project management environment. It should be intuitive to use and consistently available across all flight levels. Dependencies between products, projects, stories and tasks should be mapped and the responsibilities and availability of teams and employees should be taken into account. Your teams want to be able to access their data at any time and from anywhere and use their time as productively as possible.

We offer you a comprehensive solution for your scaled, agile project management so that you can concentrate fully on your core business. In addition to the resolution of project and product data and parameters according to flight levels, it is possible to work out several scenarios and simulate the effects of changes in advance. This allows you to incorporate valuable data into your decisions. Planning is implemented using project, team and individual perspectives on the same pool of actions, which enables transparency and continuous collaboration in real time.

Risk management meetings are held regularly in the various divisions and are documented in various templates. However, there is no fixed link between the identified risk and the subsequent measure. In order to obtain an up-to-date overview for a management meeting, numerous tables would have to be viewed, evaluated and integrated.

With iRM – Integrated Risk Management – you know your risks and opportunities (financial, technical, etc.) and have them in one central location in order to coordinate appropriate measures. Our configuration allows a level-appropriate resolution and integrates the corresponding tasks, risks, strategies and specific actions.

Occasionally, products are created in production that cannot be delivered to the customer initially or only after further processing due to deviations. After being blocked by quality management, the products are stored. During this storage, costs are incurred and the process for deciding on the next steps is lengthy and not very structured. Should the product be reworked or even scrapped, or does the customer accept the design deviation?

With iNC – Integrated Non-Conformance Management – all questions are answered and more clarity is provided. As a result, you achieve a reduction in warehousing costs, improved tracking and, consequently, a reduction in throughput times for blocked products. We enable your company to make the process measurable and reduce your product costs.

Do you regularly have the problem that technical changes are not implemented consistently and on time? That delivered products do not comply with the specifying documents and/or that changes take longer than expected to be finally implemented in the product? Do you identify the lack of an end-to-end process, lack of responsibility and insufficient transparency in the existing system as the main causes?

With iCM – Integrated Change Management Benefit from a fully integrated system that enables transparent and fully traceable change request creation, decision making, tracking and documentation Responsibilities are clearly defined and traceable at all times throughout the process. The participants are informed about the current status of the change, follow the communication and actively participate in it. Jira is a state-of-the-art, robust, modular and easy-to-use platform that enables flexible and integrated implementation of your solution.

You are developing a product or service for which there are various requirements: Customer requirements, regulatory requirements and internal requirements. You often lack transparency regarding the source, the interrelationships and the degree of fulfillment of the individual requirements. In addition, it is often difficult to adapt the requirements to changing framework conditions.

With iRQM – Integrated Requirement Management – you create a dynamic database as part of your Atlassian solution. This has the advantage that documentation, updating and implementation take place in one place. This allows you to map standardized regulatory requirements for all your products and services. You plan and track the implementation of these requirements within the solution via test plans and test reports, the actions of which you can plan in your project management.

Your company receives numerous service requests by phone and email. You are aware that the quality and speed of responses are crucial for customer satisfaction. You currently process the inquiries with a sophisticated system in your e-mail box and the good cooperation of your team – sometimes even with a Post-it note. How long does it usually take for your customer to receive a response?

Without appropriate transparency and clarity, it is difficult and labor-intensive to meet customer requirements. In case of doubt, a lack of knowledge about the utilization of the service teams can result in high costs for little benefit.

With iSM – Integrated Service Management – you can make your service process transparent and measurable. You meet the requirements of ISO 9001 and increase your customer satisfaction. iSM is scalable, quick to implement and can be used by organizations of any size. You receive your key figures at the touch of a button, as well as a breakdown of customer-specific inquiries. This enables you to empower your sales department and deploy your resources much more effectively.

By constantly improving the quality of your services and products, you ensure future-oriented and sustainable company development. In addition to good sales advice and a successful presentation, appropriate after-sales support is also crucial for long-term customer loyalty.